Shipment

Packages are usually sent within 2 days after receipt of payment and sent through Post with tracking number. Whichever shipping option you choose, we will provide you with a link to track your package online.

Shipping costs are borne by the company and include handling and packaging costs. Your package will be sent at your own risk, but special care is taken to protect fragile objects. If you want us to insure your package you have to communicate it in advance.

The boxes are large in size and their items are well protected.

International Standard Definition Package: it is an international delivery service with preferential delivery of goods or documents with or without commercial value, with a real weight of the package that cannot exceed 30 kgrs, at home and under signature.   

Return and Refund

If upon receiving your order you are not satisfied, you can execute the right of return, without penalty of any kind, as long as the product to be returned is defective, in poor condition or is wrong with respect to the one you requested.

According to current regulations, the right of withdrawal is not applicable to distance selling of food, since they are products whose conservation control is lost at the time of delivery and which, therefore, can expire or deteriorate rapidly

Most products purchased at Casa Cueva Canaria can be returned, provided they retain the original packaging and are in perfect condition. Including accessories, documentation and original packaging, otherwise the good will suffer depreciation. There are some exceptions and certain deadlines to make the return.

Look closely at the time of the return that you do not include any product outside the website of CasaCuevaCanaria.com Please note that we will not be responsible for it and neither the product nor the corresponding amount will be returned.

In accordance with the exceptions to the Right of Withdrawal regulated in RDL 1/2007, the return of those customized products (customized) will not be accepted.

You will only be responsible for the decrease in value of the assets resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

Once the merchandise is received in our warehouses, and after checking the status of the same, the amount and shipping costs will be refunded, according to the payment method made by the customer, except in cash, which will be refunded by bank transfer and, in any case, within a period not exceeding 14 calendar days from the receipt of the returned merchandise. The direct cost of the return of the good or service will be borne by the customer as collected in the LGCU.